CraftCX is the helpdesk-agnostic observability layer for modern support teams.
CraftCX connects to your existing support stack to automatically pull insights from, and evaluate AI-led support conversations. We ensure support teams are alerted to cases where their AI support is not performing at the standard they expect, allowing them to take time back from bot-sitting. We help teams establish a baseline for AI, monitor trends, and prioritize improvements that actually move the needle.