Work

Front

I joined Front early, as the third member of an exceptional support team (now ~10x the size, fielding thousands of support requests each week).

I focused on handling technical escalations for our customers, building tools to support the team, and providing technical mentorship for my teammates.

Later, I transitioned into a Support Ops Engineer role to focus on building tools to support the team, and improving our internal processes.

DataSift

I joined DataSift as the founding member of the client services team shortly after college. My manager terrified me on my first day by telling me to "figure out what support software you want to buy, and set up a support program.". I got on with it. I lead and built our support program, and spent the next 7 years advocating for our customers while the team grew 10x.

We focused on highly technical support; assisting developers in integrating with our product using multiple programming languages and frameworks, troubleshooting complex topics frameworks, troubleshooting complex topics such as websocket streaming with massive data volumes, and teaching customers about our query language. I maintained open-source API SDKs, and built out internal tools to support the teams supporting our customers.

Whistler Blackcomb

Whistler Blackcomb (a Vail Resorts property) is obsessed with customer experience. During my time in Whistler, I managed small rental and retail teams, ensuring our customers were taken care of, and had memorable experiences.